Terms & Conditions of Order

Orders for products supplied in the catalogue or via the website are subject to our terms and conditions of order. If you do not wish to be bound by these terms and conditions please do not place an order with us. Items in this catalogue or on the website are novelty items. We do not make or imply any therapeutic or medical claims or properties of any kind.

Confidentiality

We assure you of our discretion and respect your privacy. Your personal details are never used without your consent. At any time you can contact us and ask for personal details to be amended and any communication from us to cease.

Prices

Prices shown do not include postage & packaging.

Product Availability

Products are sourced from manufacturers around the world. We therefore cannot guarantee product availability on any specific item, the supply of which is subject to stock availability at the time of ordering.

Delivery

You can choose delivery by either standard recorded delivery 1-3 days or special delivery – 24hrs. You may request delivery by any other method, price will be on application.

Time is not of the essence for orders placed, unless specifically stated by the customer on the order form. Please allow 28 days for delivery, although in most instances products will be delivered far more quickly than that.

Packing

All goods are discretely dispatched in strong, anonymous packaging.

Cancellation & Returns

We want you to be very pleased with your purchase. If you are unhappy in any way you should let us know. Because of the personal nature of our products we need to be careful with our returns policy.

Notice of Cancellation

You have the right to cancel this contract to purchase the goods you have ordered. This right can be exercised by sending an email note of cancellation to us at enquiries@tinglebitz.com, within the period of 14 days following the making of this contract.

 If you cancel this contract any sum paid by you or on your behalf shall be repayable to you. If you have received goods under this contract you must return these goods to us and must take reasonable care of them. The goods must be returned in 'as new' condition, unworn, unused and in re-saleable condition. Any seals must be intact and boxed unopened.

Products damaged on arrival

We will immediately replace any damaged or defective product provided that we are notified in writing within 5 days of your receipt of the goods. If we cannot replace the defective item we will offer an alternative or refund you in full. We will also refund your postage cost in returning the product to us.

Quality guarantee

We guarantee the quality of every item in the catalogue and will replace any defective item which is returned within three months of delivery. Fair wear and tear accepted.

Goods excluded from the cancellation and refund guarantee

Unless the product is damaged or defective, the following items are excluded from return. For reasons of hygiene, we are unable to accept items of lingerie which have been worn, lotions & potions that have the seal broken, adult toys where the packing has been opened.

Lingerie

We urge you to order the correct size. If you are in any doubt, please provide us with your measurements and we will ensure you receive the right garment.

Returns procedure

Please contact us on 01635 827446 or email us at enquiries@tinglebitz.com in respect of any returns

Out of stock orders